Babu Mart has options for return and refund policy.
Return Policy: If you have the following valid reasons, you are always welcome to return our items.
  • If you received a damaged/broken/tempered/baleful Item: Within 7 days from delivery / immediately for COD
  • Products Condition: Delivered products must be unused, undamaged, unwashed, without any stains and non-tampered
  • Original tags, receipt, order number should be clearly visible
  • The product’s original packaging/ box should be undamaged
No Return Policy: The following categorized and certain products are non-returnable or No Returns Accepted.
  • Products that have been used or damaged by you or are not in the same condition as you received them.
  • Items that are not in original condition and packaging.
  • Damaged/torn items due to misuse.
  • Items that were sealed and required their hygienic level to be intact from the manufacturer.
  • Items on sale/offer/discount/promo code.
  • Any installed/used items that have been consumed.
Refund Policy: Babu Mart has some conditions for any refund.
  • We do have all rights to modify the refund policy or refuse to give any refund. A refund will be processed after evaluating your returned items.
  • If the products are faulty or not as described on our website.
  • If your reason for return is due to an error from our end, such as an error in pricing or description, etc.
  • For products not delivered, you will receive a full refund if you cancel the order before shipping.
  • Replacement will be made depending on the availability of the products. In some circumstances, you have to purchase other items.
Note: If you meet the above-mentioned conditions, please ship your items back to us by our dedicated delivery team or via courier.
Refund Procedure: Babu Mart has followed the following procedure for the refund process.
  • If you have paid by mobile banking (bkash/rocket etc) refund will be sent back to the respective number. It will take 7-15 business days.
  • If you have paid by other methods (visa card, master card, credit card) refund will be sent back to the respective account. It will take 7-15 business days.
  • For cash on delivery, we will deposit the refund to your preferred bank/mobile bank account.
  • All shipping and cash-on-delivery charges are excluded from refunds.
  • Contact our customer service number or email to info@babumart.com to let us know and take initiative steps about your return and refund process.